圖書館網站是使用者取得電子書的主要管道之一，由於電子書資源分散於各 平台，需仰賴圖書館將其妥善整理與呈現。本研究選取兩所公立大學圖書館作為 研究場域，從電子書使用者與館員兩個面向進行探討，共回收741 份使用者問 卷，設計5 項查詢任務，邀請25 位有電子書使用經驗的學生接受測試與訪談，並 且透過8 位館員瞭解圖書館提供電子書取用管道與編目現況。
The library website is one of the main channels for users to access e-books. Because e-books are dispersed among various platforms, users rely on librarians to organize and present e-books. This study investigates e-book users and librarians from two university libraries. 741 questionnaires were received. 25 students who had previous experience of using e-books were assigned 5 tasks and were interviewed. 8 librarians were investigated, in order to research how librarians catalogue and provide e-books.
The results show that 56% students never used e-books that served by libraries. Students who had read e-books mostly accessed e-books by OPAC and preferred the layer from library homepage as low as possible. In different channels, if users don't know the default value of access point, they might be not satisfied with the search result. If the name of buttons doesn’t denote actual function of that button, it would affect the users when they attempt to access e-books. The results confirm that librarians can help users identify, select and obtain e-books by enhancing contents and covers of e-books, describing e-book platform name on bibliographic records, or providing subject classification and popular database.