本專案旨在藉由護理人員改善新生兒照護指導模式，以降低產婦返家後電話諮詢頻率。經要因分析發現造成產婦返家後的照護問題的原因有:1.護理人員未確實執行照護指導;2.缺乏新生兒照護指導執行標準流程;3.無照護指導標準範例;4.缺乏指導效果確認工具;5.指導時間過於集中;6.缺乏執行完整率稽核工具;7.缺乏衛教技巧訓練課程。本專案小組透過文獻搜查、標竿學習，經定新生兒照護指導標準流程、製作照護指導標準範本、建立指導效果確認工具、制定新生兒照護指導完整率稽核表，及辦理工作人員在職訓練提升照護能力等方案後，發現諮詢新生兒照護問題之來電率由91.3%降至68.6%，新生兒照護完整率77.2增至98%，顯示專案措施使新生兒照護指導標準化，讓護理人員工作有依據，進而提升新生兒照護指導之成效。

The project demostrates improving nursing care education of newborn that reduce the frequency of postnatal mothers' telephone consulting for newborn care. The researchers used the factor analysis to constitute seven elements for mother's care problems of newborn care:1.Nursing staffs don't perform nursing care correcty. 2.No standard procedure for newborn nursing care.3.No standard model for newborn nursing care.4.NO measuring instruments foe newdborn nursing care.5.Instruct time of newborn nursing care is too limited and centralized.6.No complete schedule for evaluating the effectiveness of nursing.7.No training progtam for cultivation health education skills. The researchers through literature review and benchmarking established the atandard procedure, standard model, measuring instruments, complete schedule for newborn care guidance, and prposed training programs for improving nursing care. The result revealed that the frequency of telephone consulting for mother's newborn nursing care decreased from91.3% to 68.6% and complete rate of newborn of nursing care education increased from 77.2% to 98%.The results prove that standardizied newborn nursing care achieves the effects of newborn nursing care.