本研究採用文獻分析法（literature review）瞭解教保服務人員情緒勞務之 定義、影響因素與相關研究，以供未來相關研究之參考，本研究依據文獻分析 結果提出以下建議：（一）形塑教保服務人員專業地位；（二）重視公私立幼 兒園文化差異之事實；（三）持續進行臺灣教保服務人員情緒勞務相關之研 究。

This study adopted literature review to understand the definitions and influencing factors of the emotional labor of preschool educators. The results can be a reference for future research. Recommendations were proposed as follows according to the research results: (a) the professional status of preschool educators should be established; (b) cultural difference between public and private preschools should be emphasized; and (c) studies related to the emotional labor of preschool educators in Taiwan should be conducted continuously.