設計組織的管理挑戰源自於設計知識中有很多是個人的內隱知識，高度仰賴個人的經驗的累積與知識傳承，面對新科技的日益月新的快速變化，設計師的養成有緩不濟急的情況，商業設計組織多為中小規模，商業設計組織挑戰是在有限的資源下，如何有效地管理商業設計組織的設計知識，形成為組織的資產及組織的競爭優勢，進一步讓組織成長及獲利；本研究透過德爾菲和DANP法，獲得商業設計組織知識管理的關鍵因素之間的因果關係圖，實證研究顯示，商業設計組織中領導力、目標是帶動設計組織知識管理的源頭，有效帶動其他關鍵因素，此研究結果供設計產業在實務操作時有所依據，可在此多變的創意經濟的趨勢中站穩腳步並永續經營。

Most challenges in the knowledge management of design organizations come from a high proportion of inherit personal design knowledge. Designers’ personal accumulation and dissemination of knowledge are crucial. Compared to rapid advancement of new technologies, designer cultivation is somewhat slow. As most design organizations are MSMEs, how to turn organizational design knowledge into organizational assets and competitiveness advantages for long-term growth and profit through effective knowledge management with limited resources is the major challenge. The causal diagram for the key factors affecting knowledge management in commercial design organizations is produced with the Delphi method and DANP. This study found that leadership and goal are the sources of knowledge management in design organizations. They can effectively and systematically drive other key factors. These research findings can be served as a reference for the knowledge management practice of design organizations to maintain steady growth and pursue sustainable development in the changeful creative economy.