病患服務員是長期照護機構中重要的照護人力，而病患服務員的服務品質直接影響殘病老人的照護品質，其所接受的培訓課程又直接影響提供的品質。然綜觀國內對於病患服務員的培訓課程及其滿意度的研究相當有限，因此，本研究的目的針對病患服務員的培訓課程及培訓滿意度深入的探討。研究結果，受訪的病患服務員對於講員及課程運用的滿意度最高；而培訓課程的費用、學員人數及臨床的實習時數的滿意度較低。同時也指出其理想中提供課程及實習的機構。盼經由此研究結果能提供產、官、學者將來設計更合宜的病患服務員培訓課程，以提升國內長期照護的品質。

　　　　　Services provided by nurse aides (NAs) directly influence quality of care. Consequently, NA training programs are critical in providing the qualified personnel who carry the bulk of the workload in long-term care facilities. Because studies related to NA pre-job training programs and student satisfaction are limited, we examined NA pre-job training programs and student satisfaction in Taiwan. The highest satisfaction levels were with lecturers and clinical applications. The lowest satisfaction levels were with tuition, class size and practice hours. General hospitals and nursing homes were the preferred sites for providing lectures and clinical practice instruction. The results of this study provide government departments and health care professionals data pertinent to designing more effective NA training programs.