本研究目的為探討因提供醫療服務不慎感染SARS，而接受隔離治療之醫事人員在隔離治療期間的內心衝擊，並分析其所採取的因應行為。研究方法採質性研究法，以北部某醫學中心接受隔離治療之醫事人員為研究對象，收案期間為2003年6月至7月，使用半結構式問卷訪談7位個案，經其同意以錄音方式紀錄訪談內容，再以內容分析法將資料進行分析。結果顯示隔離期間之衝擊包括有:家人的擔心與害怕、人際相處的挑戰、身體症狀的困擾、失去彼此尊重的措施、缺乏防護物資與資訊。因應行為包括:自我求救、尋找感染源、保護家人、省察專業的立場、尋求心靈寄託。研究結果可作為臨床改善傳染病照顧作業與轉送流程之依據，亦可提供行政管理者制訂相關政策之參考。

The purpose of this study was to explore the impact of SARS on health care workers who contracted the disease in the course of their work, and the coping behavior that they adopted during quarantine and treatment of the disease. The phenomenological method was used and seven health workers were recruited while undergoing treatment in a medical center in northern Taiwan, in June and July, 2003. Semi-structured interviews were conducted and audio-taped after informed consent had been obtained. Data were analyzed using the content analysis method. The results showed that the impact on the subjects during quarantine was related to: fear and anxiety on the part of family members, challenges to interpersonal relationships, physiological symptom distress, loss of mutual respectable policy, a sense of unfairness, lack of protective materials and information. Coping behaviors included: self-help, seeking to identify the source of their infection, protecting family members, reflection on professional values, and seeking spiritual support. The researchers hope that these findings may be used to prepare proper clinical care procedures and be considered by hospital managers during the policy making process.