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廣告學研究

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篇名 Global Brands without Ads?--Starbucks in Taipei: Insights in High Level Customer Satisfaction
卷期 28
並列篇名 全球品牌無廣告?--星巴克在臺北:高消費滿意度之見解
作者 林恩盈Roberts, Marilyn
頁次 87-112
關鍵字 生活風格全球品牌消費文化消費滿意Consumer cultureCustomer satisfactionGlobal brandingLifestyle
出刊日期 200707

中文摘要

Starbucks' high-quality coffee from different regions has attracted Taipei's customers' and commingled with their lifestyles. The current study examines a survey of 400 Starbucks' consumers' level of satisfaction and the relationship of the brand to lifestyle. The findings suggest that conducting business at Starbucks is a unique lifestyle for highly satisfied customers and makes them feel distinctive. In contrast, two important prediction variables for general customer satisfaction are chatting with friends and feelings of sophistication.

英文摘要

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