篇名 | 醫師如何看待醫院的企業化經營管理趨勢 |
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卷期 | 18:2 |
並列篇名 | How do Physicians Regard Managerial Intervention in Hospitals? |
作者 | 丁志音 |
頁次 | 152-166 |
關鍵字 | 管理 、 醫師 、 專業性 、 商業化 、 醫病關係 、 Managerial interventions 、 Physicians 、 Professionalism 、 Commercialization 、 Patientphysician relationship 、 TSCI |
出刊日期 | 199904 |
管理之應用於醫院及其他醫療機構已成一種世界趨勢,台灣也不例外。本研究試圖探索1702名醫師對此一趨勢的態度及批判。研究資料來自於一項對全省執業西醫師的郵寄問卷調查。以質性方法對其中之698名醫師的書面意見分析後發現:(1) 經濟誘因,如效率、成本效益、善用資源及提昇服務品質等,是對企業化經營管理予以正面評價之醫師最關注之處,(2) 商業化、缺乏人性及情感、專業自主權的喪失、以及醫病關係之惡化乃持負面價值之醫師最詬病之處,(3) 不過,另有一些持肯定看法的醫師提出兩類論點,一為譴責大型企業與政府;另一類則恰好相反,對此趨勢抱著 悲觀的、宿命的看法,認為此趨勢只不過反映了大環境的變遷罷了,是「無法避免」的。本研究結果顯示,在企業化經營管理之策略下,醫師之調適不佳。進一步探索衛生專業人員對管理的反應,將有助於在目前的健康照護環境中造就正向的文化與互動關係。
The application of management interventions in hospitals and other health care settings is a worldwide phenomenon, and Taiwan is no exception. This study explored 1702 physicians' perceptions of and criticism towards current managerial strategies in hospitals in Taiwan. Data for the analysis came from a nation-wide mail survey of active physicians. Qualitative analysis of the comments from 698 out of 1702 physicians revealed that: (1) economic appeal -- efficiency and cost-benefit in the use of resource s and therefore improving quality of care -- is the highest concern among physicians who held a positive stance towards managerial intervention, (2) commercialization, lack of humanitarianism and compassion, erosion of professional autonomy, and deterioration of the physician-patient relationship were adverse effects which were of great concern to physicians who held a negative stance toward managerial intervention, (3) among a sub-group that professed pro-management attitudes, two types of comments were d isclosed: one radically condemned the large corporations and the government, and the other , somewhat fatalistic and pessimistic in tone, considered that managerial intervention in health care reflects a global trend of social change and is thus