本研究發展並運用問卷，對臺北縣市339所國小承辦行政人員與749位認輔志工進行普查，探討學校背景因素與運用認輔志工之關係、運用認輔志工現況與成效。研究發現：一、學校規模與運用認輔志工有顯著相關。二、教師課務繁忙與時間不足是運用認輔志工主因、實施困境主要為缺乏資源培訓、已運用認輔志工之學校較培訓中學校有較清楚培訓規劃、主管機關在督導協助上較缺乏、經費多由學校自籌、九成行政人員與認輔志工願持續辦理與參與志工認輔。三、行政人員與認輔志工對志工認輔的成效，均有正向的認同。本文探討現象為中小學認輔工作所必須面對，因此也對相關者提出建議以供參考。

In this study, the researchers developed a questionnaire and invited administrative staff in 339 schools and 749 non-school staff members-turned- volunteers to fill in the questionnaire which was designed to survey the current situation of recruiting school administrative staffs and volunteers to work on an adoption-guidance program in elementary schools in Taipei City and County. The relationship between the school- background factors and the use of volunteers and the current situation and effects of using volunteers on the program were discussed. Based on the collected data from the questionnaire, the main findings were summarized as follows: (1) There was significant correlation between school sizes and using volunteers in the adoption-guidance program: Big-sized schools tended to adopt the program. (2) The reason the schools adopted the program was that teachers had been too busy with teaching work to take time out to do volunteer work regarding the program. Those schools working on the program had met with a dilemma in which they were short of money to hire counseling experts to cultivate volunteers. It deserved attention that social welfare foundations that financed the schools were inclined to do follow-up projects to review achievements; by contrast, the educational authorities showed little interest in providing funds for schools to continue and to supervise the program. In the findings, the schools took the initiative in raising money and seeking social resources to go on with the task and more than 90 percent of administrative staff members and volunteers expressed their hope to continue the program in the future. Meanwhile, Those schools working on the program had more concrete schemes for cultivating volunteers than other schools that were cultivating volunteers to carry out the program. (3) School administrative staffs and volunteers had pros on the volunteers’ contributions to the program. Based on the above- mentioned findings, the research was dedicated to presenting discussions and proposing suggestions for future research and application in the school-guidance program.