本研究旨在探討直屬主管與實習生對實習期間實習生的工作表現評定以及實習生對實習工作的滿意?。採問卷調查與質性訪談，計回收81組有效配對問卷，以及直屬主管3人，實習生12人受訪。研究發現直屬主管與實習生對實習期間的工作表現評定，皆在普通到好的程?，而且配對樣本t考驗的結果顯示，二者在「操作表現」、「顧客服務表現」以及整體工作表現並沒有明顯差?。就訪談結果?看，直屬主管認為實習生可以在很短的時間內學會制式工作，但主動、 熱誠、應對進退以及外語能?等工作態?與能?，尚有進步空間；而多?受訪實習生則知覺自己在工作態?上是認真、有熱誠的，但有外語溝通能?以及怕犯錯等工作表現的壓?。至於實習生對工作滿意的評定則介於普通到滿意之間。對工 作感到滿意的主要因素有：工作能?獲得肯定、實習單位提供訓?、主管重視與教導、工作環境、人際支持、假期與小費等；而?滿意的因素，則以與主管的互動為最多，包括主管間的標準?同、缺乏鼓?、雙重標準等。本研究結果提供觀光產業與學校產學合作的人?資源訓??考。

This study integrated the perceptions of supervisions and iterns to examine interns' job performance and to assess interns' job satisfaction in the tourism industry. Two version questionnaires were administered to 81 paired-sampling under-graduate interns and supervisors. 3. supervisors and 12 interns attended the interview for exploring the opionions that how they perceive job performance and job satisfaction. The results showed both versions rated job performance from nutral to good, and pair-sample t test were not revealed sigingificant differences. The interview results showed supervisors think interns could learned routine work during very short time, but work attitude and language ability still need to improve. Oppositely, interns think themselves are serious, enthusiastics although they face the challenage of language ability and make errors. The findings also exhibited mild positive job satisfaction. Both the satisfactory and dissatisfactory factors were listed and discussed.