文章詳目資料

餐旅暨家政學刊

  • 加入收藏
  • 下載文章
篇名 圓夢--國際觀光旅館餐飲部門高階主管之職涯發展
卷期 5:2、5:2
並列篇名 Make a Dream Come True: The Career Development of High-level Managers at the F & B Department of International Tourist Hotels
作者 王瑤芬洪久賢
頁次 139-162
關鍵字 職涯發展情境發展觀非傳統職涯發展國際觀光旅館質性研究Career developmentDevelopmental-contextual perspectivesNon-traditional career developmentQualitative research
出刊日期 200808

中文摘要

近幾年在成人職涯發展方面的研究頗受關注,但在餐旅業人員的職涯發展研究上略嫌不足,且有關餐旅業員工職涯發展或離職傾向的研究大多採量化的問卷調查法。本研究主要目的有:(1)了解國際觀光旅館餐飲部門高階主管人員的職涯發展觀。(2)了解我國國際觀光旅館餐飲部門高階主管人員的職涯發展情形。採質性研究方法,以深度抽樣(intensity samnling)、差異抽樣(variation sampling)及滾雪球抽樣(snowball sampling)三種抽樣方法尋得符合研究目的且能充分代表研究現象、提供豐富資訊的研究樣本十四位。以深度訪談?主要蒐集資料的方法,將所獲得的資料進行質性資料的分析(Qualitative Data Analysis),並以WinMax98pro版的質性資料分析電腦軟體協助編碼(coding)及資料的管理。本研究獲得之重要結果如下:1.我國國際觀光旅館餐飲部門高階主管人員職涯發展是自我學習成長、自我認知統整與自我實踐的歷程。2.「從業態度」是影響職涯發展的關鍵因素,其中個人對工作或行業的價值信念包括準備觀、適配觀、終生職涯觀。3.整體職涯發展呈現非傳統的職涯發展現象:多重軌跡的、自主性的、多重情境影響的。4.人群互動、工作樂趣、成就感是職涯承諾的最大支持力。根據研究結果,本研究對國際觀光旅館餐飲部門之職涯管理、個人的職涯規劃以及餐旅教育方面提出建議。

英文摘要

The main purposes of this study were to (a) understand the high-level manager's viewpoint toward career development at the food and beverage department of international tourist hotels; (b) understand the phenomena of career development for the high-level managers at the food and beverage department of international tourist hotels. The design of this study was qualitative, and mainly used in-depth interview to collect information about career development. The subjects for in-depth interview in this study were chosen by purpose sampling, including intensity sampling, variation sampling and snowball sampling, in order to look for the rich informants. Upon completion of interviews, there were a total of 14 qualified effective samples. After the data from in-depth interview were keyed into manuscripts and proof-read, the Qualitative Data analysis (QDA) began. The computer software for qualitative data analysis called WinMax98pro was used for coding and data management. According to the data analysis, the main findings were as follows: (1) high-level managers at F&B department viewed career development as the process of growing/experience, self-cognition and self-realization. (2)

相關文獻