本研究旨在探討社區心理輔導機構當事人所感受的輔導助益性情形，並探究與輔導員及當事人有關的輔導助益性因素。本研究採取量化研究及質性研究並重的同時檢證混合研究設計，運用研究者自編的會談感受量表及輔導助益性因素訪談大綱為研究工具。獲致下列研究結果：1.接受電話或晤談輔導之當事人對於輔導助益性的評量沒有明顯差異。2.並未完全支持當事人不同背景變項在輔導助益性評量上有顯著差異的成立。3.共獲得瞭解自我、知道行動方法等八項輔導助益性的內涵。4.共發現三個層面計十七項與輔導員有關的輔導助益性因素以及二個層面共十項與當事人有關的輔導助益性因素。文末並針對研究結果提出討論與建議。

The purpose of this study was to evaluate the counseling helpfulness for the clients of community counseling centers, and to explore the counseling helpful factors about the counselors and clients that affect on clients' changes. Adopting a concurrent triangulation mixed-methods research design, this study used “Counseling Response Scale” and “Counseling Helpful Factors Interview Guideline” to collect data. The major research findings included: (1). significant difference did not exist in the counseling helpfulness among clients with different background variables, (2). there were 8 categories of counseling helpfulness on clients' changes, and (3). there were 3 categories and 17 items of counseling helpful factors about the counselors, and 2 categories and 10 items of counseling helpful factors about the clients. At the end of this paper, results were discussed, suggestions of the study, and recommendations for about future research and practice are discussed.