本研究之目的在於瞭解第一線服務人員之多向度幽默感（幽默理解、幽默創造、社交幽默、幽默因應、幽默態度與笑的傾向）對於其自尊、工作倦怠與工作滿足之影響。本研究採便利取樣，對於從事第一線服務人員之工作者進行問卷調查，有效回收472 份。首先確認並修訂之驗證多向度幽默感架構與題項，在信度方面，整體內部一致性為.93，各分構面皆介於.70～.89 之間。驗證結果並顯示多向度幽默感有良好的建構效度。本研究再根據此多向度幽默感之架構，進行分析。本研究主要發現如下：(1)第一線服務人員幽默感中「幽默理解」與「幽默因應」越高，則自尊表現越高，其他幽默感向度並無顯著影響；(2)第一線服務人員「幽默理解」與「幽默因應」越高，則工作倦怠越低，有負向影響；(3)當第一線服務人員個人「幽默因應」與「幽默態度」越高時，其在工作上的滿足越高。最後，本研究發現「幽默因應」乃是影響第一線服務人員工作反應之最重要因素。

The purpose of this study is to find how frontline workers’ multidimensional sense of humor influences their self-esteem, burnout, and job satisfaction. Multidimensional sense of humor consists of the following six dimensions: appreciation humor, creative humor, public relations humor, coping humor, manner humor, and smiles tendency. The study confirms the development of the “Multidimensional Sense of Humor” scale designed to measure frontline workers’individual difference in the sense of humor. The valid sample is 472. The Cronbach's α of the
scale is .93, and subscale is around .70 to .89. The results also showed the scale has stable construct validity. The results also found that frontline workers with higher appreciation humor and coping humor have higher self-esteem and lower burnouts. Furthermore, frontline workers
with higher appreciation humor and manner humor have higher job satisfaction. According to the above results, we find appreciation humor is the key factor in frontline workers’ working attitudes.