本研究旨在探討國際觀光旅館宴會廳員工的工作壓力、工作倦怠對於離職傾向之相關研究。此外，本研究以社會支持作為干擾變項，探討宴會廳員工在高度的社會支持之下，是否能夠減緩其工作壓力，進而降低離職傾向。經深入訪談，萃取題項輔助現成量表，旨在希望本問卷能更適合宴會廳員工，並針對國際觀光旅館宴會廳員工作為研究對象，問卷總計發收600 份，回收有效問卷334 份。研究結果發現：員工的工作壓力（工作過度負荷、角色衝突、角色模糊及人際關係不和諧）皆與工作倦怠呈顯著正相關；員工的工作倦怠與其離職傾向呈顯著正相關；員工的工作壓力（工作過度負荷、角色衝突、及人際關係不和諧）與離職傾向呈顯著正相關；員工的社會支持對於工作壓力中的角色模糊、人際關係不和諧與離職傾向的關係有干擾效果的存在。期望透過本研究的探討與分析，對未來宴會廳業者在管理及聘用正式員工時有所助益。

This study examined the relationships of employees in the banquet hall of
international tourist hotels on job stress, burnout, and turnover
intention. Social support was a moderator to examine that employees of the banquet halls have high social support could release their job stress and reduce their turnover intention. The questionnaire was created by in-depth interview with supervisors of international tourist hotels in order to make it fit for employees of the banquet halls. A total of 600 questionnaires were distributed to employees working in banquet hall of international tourist hotels, and 334 questionnaires were returned for use. The results indicated that: 1. Job stress (including job overload, role conflict, role ambiguity, and inharmonious relationship) had
significant positive effect on burnout. 2. Job stress and burnout had significant positive effect on turnover intention. 3. Job stress (including job overload, role conflict, and inharmonious relationship) had significant positive effect on turnover intention. 4. Social
support had moderation effect on the relationship between role ambiguity, inharmonious relationship and turnover intention. The conclusions of this study could help for supervisors to mange and hire employees.