本研究主要目的為探討影響美容產業從業人員工作績效之因素。在組織行為研究領域中，員工的滿意度被視為影響員工績效表現的重要因素之一。高度的工作滿意對組織整體績效具有正面之影響；反之，工作不滿意會使員工產生出負面行為導致組織產生負面的影響。而組織承諾除了可預測離職行為外，也可預測員工的績效及可以當作組織績效衡量的有效指標。因此組織承諾會受到學者及組織中管理階層的重視，被視為提升組織績效的重要因素。本研究主要對象為美容產業之從業人員，以質性研究之菁英訪談法針對美容產業經理級以上主管進行研究分析。研究結果顯示當員工產生工作不滿意之情況下，心理契約能調節持續承諾的程度進而影響到組織中的工作績效。

The main purpose of this study was to investigate the degree of job dissatisfaction, continuing commitment to job performance, as well as the conditions are not satisfied with the staff because of the psychological contract will regulate the continuance commitment to the organization, thereby affecting job performance. Study subjects were employees of beauty industry, and for the beauty industry staff and manager of primary research and analysis director level and above. The results show that when employees work in case of dissatisfaction, psychological contract can adjust the degree of sustained commitment to the organization thereby affecting performance.