過去相關的研究顯示，港口及其鄰近水域是海事事故最容易發生之處所。本文主旨在探討船躺在港口之航行安全。本文由港口業者的觀點，應用品質機能展開法，將在港口航行的船長需求轉換為港口業者之服務作業特性需求，並藉以制定港口業者改善船船航行安全的政策。為了驗證本研究模式的效度，本文並以進出高雄港船隻之實際作業為例，進行模式的實證研究G本文之結果顯示，高雄港務局須最優先改善的服務作業特性是:航道交通管制、作業人員的緊急應變能力、作業人員的身心狀況與作業人，員的溝通能力等四項。本文的研究結果可提供港口業者，作為其提升船抽航行安全的參考。

Previous studies indicated that most marine accidents occur in ports and their vicinity. The pourpose of this paper is to discuss the safety of ship navigation in ports. From the viewpoints of port operators, a QFD model (Quality Function Deployment) is constructed to determine the policy to improve the safety of ship navigation in ports by transferring the requiremenis of shipmasters navigating ships in ports into the characteristics of service operation of port operators. To validate the model. 81 shipmasters berthing their ships in Kohsiung were sampled. The results indicate that vessel traffic. operator ability in an emergency, and physical and mental conditions of operators and operator ability for communication are listed as higher prrities of charateristics to be improved. The results can provide information for port operators to improve the navigation safety of ships in ports.