國軍現行武器系統大都是循美國軍售方式獲得，後勤體系也多是沿襲美軍加以修正而成，以「效益後勤」(Performance-Based Logistics, PBL)在美軍成功應用的經驗，應該可以為國軍爾後改進後勤效率之重要參考依據。最近幾年來中山科學研究院順應國軍武器系統逐漸採用「商維」之趨勢，試圖轉變成為後勤支援服務的合約商角色。其負責的各軍種委託後勤支援計畫案，亦與PBL合約相近，但是卻無客觀機制來驗證其後勤支援效能表現，因此本研究將針對中科院負責的各軍種委託後勤支援計畫案，根據其較常採用的 PBL 類型建立相關的後勤支援評估機制。本研究結合 Mudge(2003)所提出之 PBL-MSP (Minimum Stocking Point)模式與Blanchard(2004)八個後勤支援要素所衍生出來之效能評量指標，建立PBL -MSP 類型的後勤支援評估模式。本研究首先透過專家訪談訂定出後勤效能評估準則暨層級架構，其次應用模糊多屬性決策模式，建立獲得各層級評估準則的相關權重，以及最後實際顧客滿意度評分之執行步驟。最後根據問卷調查所獲得各評估準則相關重要性與綜合顧客滿意度值，藉以分析出中科院與各軍種對相關評估準則重要性及綜合滿意度評分的不同看法，讓中科院更瞭解顧客(軍種)真正的需求，扮演全方位後勤支援服務的合約商角色。

The weapon systems currently serving in the ROC military are mainly acquired from the Foreign Military Sales system (FMS) of U.S. government. Therefore, the logistics system of the R.O.C. military generally follows that of the U.S. military as well. Recently, Performance Based Logistics (PBL) has been successfully implemented by the US military. Chung Shan
Institute of Science and Technology (CSIST) is attempting to build up its ability to become the main logistics service provider of ROC military services. CSIST has performed several logistics support projects of military services, which can be classified as PBL services, but an
objective and effective evaluation mechanism was rarely developed for measuring the performance of its logistics support. The purpose of this research is first, based on PBL-MSP class, to conduct expert's interview to establish the performance measurement criteria of logistics support and the hierarchy structure, then use Fuzzy Multi-Attribute Decision Making approach and the Questionnaire to generate the importance weights of measurement criteria for each level of hierarchy structure, and finally develop the implementing process for rating the degree of
customer satisfaction. In accordance with the weights and degree of customer satisfaction of each performance measurement criteria attached to PBL-MSP, an analysis is conducted to distinguish the view of points between the CSIST and military services. From the above results, CSIST can realize more about the real needs of its customer and how to play the role as a comprehensive logistics services provider.