本研究採取深度訪談合作機構督導之研究方法，嘗詴在大一強制性服務學習課程合作經驗中，從機構的觀點來探討他們對於大一學生進行服務學習的看法，並且分析與歸納機構必頇具備的態度與觀念，以提供大學和機構合作推動服務學習之重要先備認知，縮短彼此了解與磨合適應的時間，促使服務學習理念與教育目的更易落實。研究發現：(1)大一學生特質個別差異大，與一般志工的特質有所差別。(2)陎對前來服務的大一學生，機構應該多包容與接納，並耐心教導，給予學生學習和體驗的機會。(3) 機構督導帶領服務學習過程中，應教導學生禮貌和工作倫理，簡介機構與工作說明，依學生特質與興趣安排適當的服務內容，了解學生服務的狀況與感想，提供雙向溝通的機會。若是機構能成為志同道合的教育夥伴，與大學一同投入服務學習的行列，彼此認識與接納、持續具體的互惠行動，尌能創造更優質的教育環境。

This paper aims to explore the community agencies’ perspectives on the freshman-year stu-dents’ traits and the coping strategies in the mandatory service learning program at a university in central Taiwan through in-depth interviews. Supervisors from 19 community agencies were inter-viewed. Their perspectives of students’ traits, attitudes and concepts are analyzed to provide guide-lines for the initiation and development of service learning partnerships within the university and community agencies. The major findings are: (1) Freshman-year students’ traits differ from those of the volunteers in general; (2) Facing the coming freshman-year students, the community agencies should be more patient to accept and educate students by giving a learning experience; (3) the supervisors should also teach students good manners and work ethics, instruct the service tasks, arrange suit-able services according to students’ traits, coach their work, and communicate with them to under-stand their service conditions and feelings. Community agencies, being a co-educator, may be united with the university with mutual respect and reciprocal actions to create a high-quality learning envi-ronment for service learning in higher education.