現今中醫及西醫的醫療產業逐進引進企業的經營模式，透過流程分析或動線改善，讓生產流程更有效率。相較於中醫傷科治療，西醫復健服務項目容易造成病患認知的混淆，所以，本研究將利用品管圈的策略，針對西醫醫院復健中心的治療流程進行改善分析。本次研究由分析單位的治療流程問題進行探討，針對個案治療時間不足之發生率進行改善，透過活動尋找影響問題的主要原因，並藉由7項對策施行改善影響治療時間不足的問題。結果發現，品管圈活動後治療時間不足的發生率由45.04%下降至31.52%，進步率爲30.01%，活動的達成率爲86-33%。品管圈活動能改善單位流程問題，並且能間接提升醫療服務品質。

In Chinese and western medicine, medical industries bring in the management of enterprise to raise the efficiency of production process through process analysis and route plan. This research used the strategy of quality control circle to execute an improvement case for the treatment procedure of the rehabilitation department in a hospital of western medicine. This quality control circle analyzed the treatment problems of the department to improve the formation rate of insufficient treatment time. We tried to find the main reasons and improved the problems of insufficient treatment time by seven strategies. The result of our research showed that after the intervention of quality control circle, the formation rate of insufficient treatment time reduced to 31.52% from 45.04. The improvement rate was 30.01% and the agreement rate was 86.33%. We believe the intervention of quality control circle can improve the operation of a department and indirectly raises the quality of medical service.