本研究以台南市某餐飲連鎖店為調查對象，探討工作特性、工作滿意與工作績效之關係。運用信度分析、描述性分析、One-Way ANOVA、T檢定、Pearson相關分析與階層迴歸分析等方法。實證結果顯示，員工在監督責任與生產責任多著重在管理階層與資歷較久員工的身上，對於資歷較淺的員工責任感有稍微偏弱，店家需思考如何提升資歷較淺員工之責任感，除此之外店家在於管理階層與資歷較久員工之「效率」與「效能」也較高，但資歷較淺之員工此方面也較薄弱，店家也需思考如何提升員工整體效率效能的提升。

In this study, Tainan City for the survey of a food chain, discussion of job characteristics, job satisfaction and job performance relationship. The use of reliability analysis, descriptive analysis, One-Way ANOV A and T test, Pearson correlation analysis and hierarchical regression analysis. The empirical results show, the study concluded that, the staff's oversight responsibilities and production responsibilities focus on management and more senior staff, junior staff are a little weak sense of responsibility, stores need to consider how to enhance the sense of more junior staff. In addition to stores in more experienced management and staff, with high efficiency and effectiveness, junior employees and the weak, Store employees also need to consider how to enhance the overall efficiency of performance improvement.