篇名 | 探討旅遊動機、意象、滿意度、忠誠度之關係-以淡水地區遊客為例 |
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卷期 | 7:1 |
並列篇名 | The Study of Travel Motivation, Image, Satisfaction andLoyalty: The Case of Visitors to Tamsui |
作者 | 宋永坤 、 鄧美娟 |
頁次 | 79-102 |
關鍵字 | 旅遊動機 、 意象 、 滿意度 、 忠誠度 、 travel motivation 、 image 、 satisfaction 、 loyalty |
出刊日期 | 201206 |
本篇研究目的在提供一個整合性的概念,依據理論與實證研究;驗證旅遊動機、意象、滿意度、忠誠度間的因果關係。研究模型包合四項假設。採「淡水休閒遊憩地區」做為本研究之目的地,共收集268份有效問卷,並利用驗證性因素分析及線性結構模式做為資料分析方法。所得主要結果為動機對意象有直接且正向的影響,意象對滿意度有直接且正向的影響,滿意度對忠誠度有直接且正向的影響,及象對忠誠度有直接且正向的影響。相關理論建立與實務上的建議亦提出討論。
The purpose of this study was to offer an integrated approach to examine the theoretical and empirical evidences on the causal relationships among motivation, image, satisfaction and loyalty. A research model was proposed in which four hypotheses were developed. 268 valid questionnaires were collected in a major leisure and recreation destination-Tamsui and the data were analyzed using Confirmatory Factor Analysis (CFA), and Structural Equation Modeling (SEM). The results supported the four hypothesises: motivation directly and positively influenced image; image directly and positively influenced satisfaction; satisfaction had a direct and positive impact on loyalty; image had a direct and positive impact on loyalty. Theory building and practical advices were also provided through discussion.