隨著臺灣高速鐵路運量漸增及民眾對其高度依賴，身為車站第一線服務的站務員，面臨了比過往更大的挑戰與壓力，其情緒智力能力因此相對重要。本研究進行高鐵站務員問卷調查，使用文獻歸納之情緒智力與工作壓力量表，檢測相關現況與差異性，並探討二者相互影響關係。研究發現，情緒智力分別萃取出四個構面因素，工作壓力分別萃取出十二個構面因素；經由獨立樣本t檢定，得知高鐵站務員婚姻狀況在工作壓力下的兩個層面部份有顯著影響；透過單因子變異數分析，得知不同年齡與不同教育程度站務員在工作壓力下的三個層面部份有顯著影響，不同工作年資與聘僱方式有四個層面部份有顯著影響。另根據線性結構方程模式分析，情緒智力對工作壓力有正向顯著影響。研究結果期望能協助高鐵公司對於人力資源管理的衡量與參考。

　　The study used statistical methods and the linear structure equation model to inspect the current status of Taiwan High Speed Rail Corporation station staff. Important aspects of the staff ’s status included job stress and emotional management differences, and the interplay between the two. The mode is extracted four dimensions from emotional intelligence and twelve dimensions from job stress. Via independent sample test, the matrimony affects guest factors and other work-related stress. By one-way ANOVA, age affects the work itself, guest factors and other work-related stress; education affects the work itself, other work-related stress and emotional intelligence; job seniority and hire mode affect the work itself, guest factors, other work-related stress and emotional intelligence. In the structural equation, emotional intelligence positively affects job stress. The results of this study can be beneficial for the researches related to the Taiwan High Speed Rail, and can also be applied to human resource management as reference in academic and practical field.