臺北縣2010 年12 月升格為新北市直轄市，原有鄉鎮市不再為地方自治法人 團體，鄉鎮市公所改為區公所，為新北市派出機關，新北市政府為提昇有效服務 市民，推動區政創新作為，應為有效方法之一。 本文研究採用深度訪談法，於2012 年2 至5 月期間訪談新北市政府主管、 承辦人員與各區公所區長、一線服務主管及人員共計58 人，了解新北市升格初 期市民最需要那些創新作為，包括業務簡化流程或表格、運用資訊科技(如網際 網路、電腦設備)、市政府部分業務直接受權區公所辦理。本文以「服務組織調 整」、「作業流程再造」及「資訊系統革新」分析之。 本文發現新北市政府推動區政創新作為包括：(1).組織結構整合：如清潔隊、 圖書館、托兒所等，併入新北市政府環保局、文化局及教育局等機關內；(2).作 業流程再造：如區公所跨區服務、社福業務一級一審制；(3).資訊系統革新：如 整合社政、戶政系統等方式是可行且有效的方法。至2014 年1 月，新北市政府 推動區政創新作為，大體上已充分實現。

In December 2010, Taipei County was upgraded to New Taipei City. The original townships were no longer corporations of local autonomy. Township offices were changed to district offices and they are governmental institutions of New Taipei City. In order to provide effective service, New Taipei City Government will implement district innovative actions. This study conducted in-depth interview from February to May 2012 on supervisors and employees of New Taipei City Government and heads, senior supervisors and employees of district offices (a total of 58 samples). It aimed to recognize the innovative actions needed by citizens in early time of promotion of New Taipei City, including simplified process or forms and use of information technology (e.g., internet and computer), and empowerment of some works to district offices. Analysis of this study is based on “integration of organization structure”, “reconstruction of business process” and “reform of information system”. This study found that district innovative actions of New Taipei City Government include: (1) integration of organization structure: such as cleaning teams, libraries and kindergartens are included in Environmental Protection Department, Cultural Affairs Department, Education Department of New Taipei City Government; (2) reconstruction of business process: such as inter-district service of district offices and single-level and single-adjudication system of social welfare; (3) reform of information system: such as integration of social affairs and household system are feasible and effective methods. In January 2015, it has been mostly realized district innovative actions implemented by New Taipei City Government.