我國製造業長期著重於代工領域，近 年面臨到毛利下降的衝擊與高值化轉型危 機，因此，政府提出製造服務化發展的策 略因應。然而，即使製造服務化為全球發 展的趨勢，但有一半以上的企業仍面臨破 產瓶頸。部分先進國家從人才發展角度協 助業者轉型，我國製造服務化人才議題雖 有被部分文獻提及，但卻缺少討論人才需 求樣貌。本研究以個案研究的方式，跨產 業訪談3 家台灣業者，從製造服務化發展 營運模式涉及的五大關鍵要素探討人才需 求內涵。 研究發現，企業發展服務化需要以企 業高階主管為發軔，提出服務化策略，才 能帶動整體組織朝向服務化；其次，服務 化人才需要的技能複雜且多元，並涉及跨領域整合、服務設計等前瞻技術與知識，企業多以提升內部現有人才能力為主，或援引外部資源共同開發，並透過知識移轉方式帶動企業內部員工能力的提升。未來，政府可依據企業需求投入人才培訓資源，如建置服務化個案教材，協助企業發展服務化人才。同時，政府也可以協助建置網絡，引導相關單位合作研發，提供企業所需的服務化經驗與知識資源。

Taiwan’s manufacture industry has been faced with the issues such as the decrease of gross profit, and the transformation toward High Value-Added. Therefore, Taiwan Government proposes the servitization of manufacturing strategy. Nevertheless, more than half of manufacturing enterprises went bankrupt while struggling to transform toward the servitization of manufacturing. Some developed countries have started to support enterprises by means of talent development; however, the content of talent demand for the servitization of manufacturing is seldom discussed in Taiwan, though the issue of talent for the servitization of manufacturing is mentioned. Consequently, the research method of case study, including three cross-industry candidates, is adopted with the analysis structure of five key success factors of servitization, in order to identify the content of talent demand. First of all, the study indicates that the servitization of manufacturing strategies need to be led by management level, which drives the transformation of organization suitable for the development of servitization. Secondly, the abilities of talent demand for servitization are complex and diverse, mainly concerned with advanced technology/knowledge such as interdisciplinary integration and service design. From our observation, Taiwan companies try to fulfill the talent gap of servitization by internal training or mobilizing external resources. As for policy implications, Government could provide training resources based on the needs of enterprises, such as the set-up of the related case studies; meanwhile, Government could build network/plat form for collaboration among R&D institutes, enterprises and universities, in order to exchange experience and knowledge in the field of servitization of manufacturing.