篇名 | 以QFD評估老人看護服務品質與決策 |
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卷期 | 12:2 |
並列篇名 | Using QFD to Assess the Elderly Care Services Quality and Decision-Making |
作者 | 韓慧林 、 王貴民 、 陳映如 、 陳思澐 、 蔡贏緹 、 宋秉浩 |
頁次 | 023-034 |
關鍵字 | 老人看護 、 層級分析法 、 品質機能展開法 、 Elderly Care 、 Analytic Hierarchy Process 、 Quality Function Deployment |
出刊日期 | 201509 |
在老齡化日趨嚴重情境下,本研究之主要目的: (1)分析老人看護對個人、家庭與社會之需求;(2) 在考量健康照顧、生活安排與經濟因素下,檢視 不同老人居家看護與長照中心之決策方案;(3) 檢視不同老人看護方案間之服務品質差異;(4) 提供一套在適切服務品質下的評選老人看護之 決策模式。提出一套結合QFD 與AHP 方法,建 立與老人看護有關之重要指標,並透過腦力激盪 與分析,期能有助於在未來之老人看護評選方案 中,找出可改善家庭生活品質之方案。
In response to increased population aging situation, the main purposes of this study are: (1) to analyze the requirements of elderly care on individuals, families and society, (2) to review the decision-making alternatives in aspects of health care, living arrangement and economic factors among home cares for the elderly, and long-term care centers for the elderly (3) to examine the service quality lag between elderly care alternatives, (4) to propose feasible decision-making methods for the service quality of elderly cares. This paper proposes a combined QFD and AHP method to find out the most important relative elderly care services. Through brainstorming process and analyses, the recommendations we made might be helpful to re-enforce the quality service in terms of elderly care system that we anticipate it can improve the integral families quality.