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國防管理學報

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篇名 工作壓力與組織承諾關係之研究-以軍醫外派回任人員爲例
卷期 30:1
並列篇名 The Study on the Relationship within Work Stress and Organizational Commitment —The Military Physician Repatriate as Example
作者 劉莉玲鄧國豐劉自強
頁次 001-027
關鍵字 回任主管支持角色模糊角色衝突工作壓力組織承諾RepatriateSupervisor SupportRole AmbiguityRole ConflictWork TressOrganizational Commitment
出刊日期 200905

中文摘要

近年來隨著經濟的快速發展和國際競爭的日益激烈,有國際觀的人才足以因應這種 趨勢。利用外派回任人員來轉移母公司的技術與管理制度是近年來國軍技術移轉與企業 對海外經營的主要方式,而回任是完成國際外派任務最後一個重要環節,如何幫助回任 人員調適工作壓力,將外派時的熱誠投注於回任績效是非常重要的任務。研究結果發 現,主管支持與團體內聚力對於軍醫外派回任人員情感性承諾、持續性承諾、規範性承 諾具有正向影響,角色模糊對於軍醫外派回任人員情感性承諾具有直接負向影響,角色 衝突對於軍醫外派回任人員規範性承諾具有直接負向影響,缺乏升遷機會對於軍醫外派 回任人員持續性承諾、規範性承諾具有直接負向影響。根據上述的研究結果,本研究認 爲建立暢通良好的溝通管理,創造公開、公正的工作環境,並鼓勵組織成員對既定之政 策及規章提出建議。合宜、適時的讚美、友情的信任、支持與關懷,能提高員工的組織 承諾。有主管的支持更會認爲自己的付出是値得的。

英文摘要

Along with the economy development and international competition in recent years, it's critical to realize how to make use of those employees who are talented in international views to respond this trend. Enterprises conduct its’ business by utilize those overseas personnel to transfer techniques and management systems of their main company, and thus repatriates are the one last important link to complete this international mission. It>s important to help repatriates to adjust their work stress, and let them devote their overseas passion to their work performance successfully when they come back. The relationship within work stress and organizational commitment of Taiwan Military physician repatriates, we’ve gotten some results: The
supervisor's support and group cohesiveness have direct positive influence to the affective commitment; continue commitment, and normative commitment of military repatriate. Role ambiguity causes direct negative influence to the affective commitment of military physician repatriate. Role conflict causes direct negative influence to the normative commitment of military physician repatriate. Lacking of the promotion opportunity, causes direct negative influence to the continue commitment and normative commitment of military physician repatriate. According to our study results, there are some suggestions to personnel management units: conduct some communication mechanisms to create a fine environment with fair and open working atmosphere, such as establish the message board of opinion exchanges or make use of the questionnaire method to understand the employees’ viewpoints, and encourage them to offer their suggestions to the decided policies and regulations. Some proper praise on well timing, trust with friendship, support and concerning, will raise the employees’ organization commitment. By the support from their supervisor, the employees believe they can exchange some rewards of the year-end review, promotion, salaries and endorse etc. Then they can experience related satisfaction from their work.

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