國際標準組織是由各國標準化團體組成的世界 性聯合會，制定國際標準工作通常由ISO 的技 術委員會執行。品質管理系統的導入是組織的策 略決定，可幫助提升組織整體績效並為永續發展 提供了一個堅實的基礎。本研究以顧問輔導新版 ISO9001：2015 認證之實務經驗，透過作業風險 管理及過程流程圖，提供一套6 個步驟之評估與 管理標準作業模式，做為執行與認證參考。

The International Organization for Standardization (ISO) is a worldwide federation of national standards bodies. The work of preparing International Standards is normally executed through ISO technical committees. Each member body interested in a subject where technical committees have been established has the right to be represented on that committee. The quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. In this study, we use the counseling practice experience of a new version of ISO9001: 2015 certificated. Finally, we apply operational risk management and process flow diagram to provide a “six-step” standard operation procedure as the reference to evaluation and management for ISO9001 certificated or implementation.