本研究旨在探討高雄港船席調派作業現況並提出改善建議。船席調派作 業是港務當局為滿足船務公司貨物裝卸的基本需求，客戶之滿意攸關 港口長期之經營與發展。本研究以高雄港為主，並以其監控中心的船席調派 作業人員及船務公司代理人為對象，進行訪談及問卷調查。問卷中包含了13 個問項，歸納於四個評估構面：船席調派系統、船席調派會議、船舶狀態資 訊及監控中心人員之服務。經由問卷，可瞭解各問項之滿意度及重要性。在 運用重要性與滿意度分析法(Importance Performance Analysis, IPA) 後，可將 問項歸屬於不同之區域，據以提出改善建議。本研究結果顯示，「碼頭船舶繫 纜圖」資訊品質以及「船舶等待進港的時間」是需要優先改善之項目。本研究 之結果可供高雄港船席調派作業單位參考。

This study aims to review the berth allocation operations process and the problems currently encountered at the Port of Kaohsiung. Thirteen service attributes are found important to berth allocation operation from literatures review. A questionnaire with thirteen questions is thus posted to one of the most important port users, local port agents. These thirteen questions are further grouped into four major dimensions: berth application system, coordinating meeting, berthing information, and the satisfactory levels on services provided by the TIPC,s Harbour Management Department. The importance performance analysis (IPA) matrix is employed to evaluate the degree of importance and satisfactory level on each of the thirteen question items perceived by the local port agents. Our results indicated the improvements of information quality on the availability of mooring berths and the estimated waiting times for calling ships are the top two priority service attributes perceived by the local port agents. The results can be used as a guideline to improve berth allocation service at the Port of Kaohsiung.