文章詳目資料

Contemporary Management Research

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篇名 Understanding Young Consumer Perceptions on Credit Card Usage: Implications for Responsible Consumption
卷期 10:4
作者 Weng Marc LimWoo Kan NgJin How ChinAlexander Wei-Xiang Boo
頁次 287-301
關鍵字 Credit CardsResponsible ConsumptionConsumer Behaviour
出刊日期 201412
DOI 10.7903/cmr.11657

中文摘要

英文摘要

The usage of credit cards among young consumers is often irresponsible – they tend to overspend and as a result find themselves in a debt situation. While existing research has often attributed overspending to the availability of advance credit, there remains a dark spot in understanding why consumers are overspending, particularly through the use of credit cards. This study aims to understand consumer perceptions on the usage of credit cards and subsequently provide recommendations to promote the responsible use of credit cards. Fifteen qualitative, in-depth interviews with young consumers were employed to understand their perceptions and considerations toward the usage of credit cards. Findings suggest a change in consumer culture from one which focused on saving first, spending later to one which encourages spending now, thinking later. Various rationales have been identified as motivators that encourage credit card usage, including security trends for a cashless society and as a reflection of social desires. Attractive rewards and poor spending restrictions afforded by credit cards were the main influences that caused young consumers to spend more than what they could afford, thus leading to a situation of overspending. Implications and recommendations from the findings are presented.

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