文章詳目資料

International Journal of Cyber Society and Education

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篇名 CONTEXTUAL DIFFERENCES IN THE DYNAMIC MEASUREMENT OF TRUST IN WEBSITES
卷期 5:2
作者 Onur AsanJennifer PerchonokEnid Montague
頁次 091-110
關鍵字 TrustWeb SitesUsabilityDynamic Evaluation
出刊日期 201212
DOI 10.7903/ijcse.969

中文摘要

英文摘要

The purpose of this study is to better understand a user’s trust in web sites designed for three different contexts: commerce, health and news. The study evaluates changes in self-reported user trust ratings as the users interacted with different website elements. Differences in user trust ratings were observed between websites, suggesting changes in trust ratings are likely related to website context. Therefore, consumers may develop different thresholds of trust based on usability, privacy, and content based on the context of the website. The results can be used to design web sites across contexts in order to foster appropriate user trust.

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