文章詳目資料

International Journal of Electronic Commerce Studies Scopus

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篇名 FACTORS THAT INFLUENCE E-LOYALTY OF INTERNET BANKING USERS
卷期 3:2
作者 Ameen M Al-AgagaKhalil Md Nor
頁次 297-304
關鍵字 Customer E-loyaltyTrustCustomer SatisfactionSense of Belonging
出刊日期 201212
DOI 10.7903/ijecs.1097

中文摘要

英文摘要

The objective of this study was to examine factors that influence customer e-loyalty. In this respect, we identified three factors that may influence customer e-loyalty, namely trust, customer satisfaction, and sense of belonging. We used Internet banking as the target technology and college students as subjects for this study. One hundred and nineteen questionnaires were used for the data analysis and multiple regression analyses were conducted to analyze the data. Trust, customer satisfaction, and sense of belonging were found to have a significant impact on customer e-loyalty in Internet banking.

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