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正修學報

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篇名 組織知識管理的導入模式
卷期 29
並列篇名 Constructing an Implement Model of organizational Knowledge Management
作者 施文玲蔡俊彥吳百祿
頁次 081-100
關鍵字 知識管理團隊知識管理社群知識管理系統知識管理流程知識管理績效KM teamKM communityKM systemsKM processesKM performance
出刊日期 201610

中文摘要

本研究旨在探討組織知識管理(KM)導入的構面、內涵並建構知識管理的導入模式。採用半結構式的深度訪談,訪談對象為7位在知識管理領域具有五年以上資歷之學者、專家。研究發現,知識管理導入的構面包括KM團隊、KM社群、KM系統、KM流程與KM績效。KM團隊的推動決心與過程會影響KM社群的組織效果及KM系統的建置成效,而此三個構面經由KM流程的運作過程,進而產生KM績效,整個流程是一個相互影響、流動、轉換、循環與遞迴的過程。

英文摘要

The purpose of this study was to investigate the dimensions of organizational knowledge management (KM), so as to construct an implementation model of knowledge management. Using semi-constructed interviews to seven scholars and experts with more than five years experience in knowledge management field, it showed that the implementation model of knowledge management includes five dimensions as follows: KM team, KM community, KM system, KM process, and performance. In this model, the determination and the promoting process of KM team may affect KM community on organizing effectiveness as well as KM system on constructing effectiveness. These three dimensions may generate KM performance through KM process. The whole process in this model contains mutual effects, mobility, transformation, circulation, and recurrence.

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