篇名 | Evaluating Factors Affecting Logistics Customer Service Performance for Car Manufacturing Companies in Korea |
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卷期 | 15:2 |
作者 | Sang Youl Kim 、 Taehun Kim |
頁次 | 037-055 |
關鍵字 | International automobile distribution channel 、 Performance measurement 、 structural equation modeling |
出刊日期 | 200606 |
The objective of this study is to evaluate factors affecting logistics customer service performance in the context of car manufacturing sector. Results indicated that responsiveness is the most significant variable contributing to logistics customer service performance, followed by flexibility and inventory. A paired t-test shows important variables affecting distribution channel performance and offers insight into how to better manage the distribution channel to achieve high customer service level with low cost.