本研究在了解學校師生對學校團膳產品品質、服務品質重要度與滿意度。研究過程透過文獻探討發展問卷以建構學校團膳產品品質、服務品質與滿意度之理論基礎和架構，經過專家審查後編製為研究問卷。問卷針對新北市A高級中學餐廳所提供國際部800名師生，共發放700份，回收有效問卷共620份，有效回收率為88.57％。得到結論如下：1.學校團膳產品品質、服務品質重要度與滿意度六項構面與30項重要度與滿意度項目描述；2.團膳產品品質、服務品質重視度，不同性別對「用餐環境與器具」、「服務人員」，二個構面存有顯著差異；團膳產品品質、服務品質滿意度，不同性別對「供餐時間」、「餐食品質」等二個構面滿意程度存有顯著差異；3.團膳產品品質、服務品質重視度，不同年齡對「用餐環境與器具」、「整體滿意度」出現15歲以下者得分顯著高於16歲以上者；團膳產品品質、服務品質滿意度，不同年齡「整體滿意度」出現15歲以下者得分顯著高於16歲以上者；整體滿意度之滿意程度與重視程度相符，可見此項構面之認知確實以15歲以下者為最高。

This study is aimed at understanding the quality of school lunches, the importance of catering services quality, and the satisfaction of both teachers and students. The questionnaire has been designed based on literature reviews in order to establish the framework and theoretical basis of school lunch quality, services quality, and satisfaction. The questionnaire has been reviewed by experts before being issued to 800 teachers and students of the Kang Chiao Bilingual School. This study has issued 700 copies of the questionnaire in total and has collected 620 valid ones, making the valid response rate, 88.57％.The following are the study results: (1) The questionnaire includes six aspects of the quality, importance, and satisfaction of lunches and services along with 30 various items describing the importance and satisfaction. (2) Concerning the importance of lunch quality and services quality, participants of different genders show significant differences in terms of ‘dining environment and utensils’ and ‘meal quality.’ On the other hand, concerning the satisfaction of lunch quality and services quality, they show significant differences in terms of ‘serving time’ and ‘customer services.’ (3) As for the importance of lunch quality and services quality, participants under 15 tend to score higher than those over 16 in terms of ‘dining environment and utensils’ and ‘the overall satisfaction.’ On the other hand, concerning the satisfaction of lunch quality and services quality, participants under 15 have significantly higher scores than those over 16 in terms of ‘the overall satisfaction.’ Since this study obtains similar results in the overall satisfaction’ in terms of satisfaction and importance, it concludes that participants under 15 have the best awareness in this aspect.