「高危機、低意願」是親密關係暴力防治工作的難題，本研究因此期待除了瞭解「高危機」案主對處遇服務「低意願」的原由，還檢視其受助經驗以為現況解惑或處遇工作的參考。研究者透過社工、警察的協助，邀請「高危機、低意願」案主參與本研究，並以個別訪談法收集資料；而歸納來自北、中、南部15 位女性「低意願」案主的經驗後發現，多數受訪者其實對其危險處境「高意識」，然其對處遇服務的「低意願」，反映了她們對接受服務可能刺激相對人的擔心，並在現實因素考量、服務成效有限、個人計畫尚未達成，以及仍想和相對人生活在一起等意圖下婉拒了服務；彙整受訪者過往的受助經驗後，研究者也發現，受訪者的「低意願」亦與其和網絡成員負向的互動經驗有關，以致多數受訪者雖充分感受到社工、警察的關心，但也都表示社工、警察無法同理她們的處境。由於「低意願」案主並非沒有服務需求，因此研究者建議充足的資源配置、多樣的服務內容及齊一的服務品質，可能是減少高危機案主「低意願」的重要策略。

“High risk but low will” of battered women are the obstacles which social workers of domestic violence incessantly encounter. Therefore, the research aims to understand the reasons of the battered women with “high risk but low will”, and to explore the experiences of them while mandated to services. Fifteen battered women were recruited as interviewees from different counties invited by social workers and police. Individual interviews were conducted to collect data. It was found that most of the interviewees were highly aware of their dangerous situation. However, they refused to be mandated to services from social workers and police in consideration of being threatened by their batterers. Besides, ill financial condition, ineffective services, their uncompleted plans, and wishes of living with their batterers stopped them from seeking helps. It was noteworthy that negative experiences of services network also lead to the interviewees’ low will for formal service. Most of the interviewees felt caring but lack of empathy from social workers and police in the services. According to the results, the study suggests that ‘low will’ clients still have needs for service. To avoid pushing them away from formal helping systems while being referred, providing stable quality and multiple services, as well as resources allocation are highly recommended for enhancing battered women’s low will.