文章詳目資料

International Journal of Applied Science and Engineering Scopus

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篇名 Exploring the Loyalty of Consumers with Smart Phone Brand Experience
卷期 16:2
作者 Shu-Ching WangYu-Ling LinChan-Grong DaiKuo-Qin Yan
頁次 083-094
關鍵字 Consumer loyaltybrand experienceperceived performance riskpurchase intentionScopus
出刊日期 201909
DOI 10.6703/IJASE.201909_16(2).083

中文摘要

英文摘要

The brand experience is the specific experience and feelings of the individual consumers on the brand. The brand experience arises from the interaction between the brand and the consumer, not only the efforts made by the company in the process of consumer consumption, but also the marketing efforts done before and after consumption. Through the brand’s unique logos, stories, activities, personalities and features, consumers can experience the feelings brought by the brand. In recent years, the market for smart phones has gradually become saturated. Therefore, in addition to focusing on the quality and performance of branded mobile phones, the improvement of consumer loyalty through experience needs to be considered. In this study, the brand experience of smartphones is explored. The results obtained by this study show that: the brand experience have a positive impact on the perceived effectiveness risk, the sensory experience and the intelligent experience have a positive impact on the purchase intention, the effect of the sensory experience is the best, and the brand experience between different brands has no significant difference.

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