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輔仁民生學誌

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篇名 身體意象會對工作績效產生影響嗎?餐飲服務人員的實證研究
卷期 26:1
並列篇名 Does positive body imagery affect job performance? An empirical investigation among restaurant employees
作者 陳彥呈柯澍馨陳欣怡陳玉蕙
頁次 037-053
關鍵字 餐飲服務人員身體意象工作績效Restaurant EmployeesBody imageJob performance
出刊日期 202006

中文摘要

本研究旨在瞭解臺北市餐飲服務人員身體意象與工作績效之相關研究。從中探究餐飲服務人員之身體意象是否影響其工作績效。期望藉此研究能給予餐飲服務人員正確的身體意象觀念、提供餐飲服務人員注意身體型態,以利提升工作績效的發展。本研究採取問卷調查法為主要之研究方法,採立意及滾雪球抽樣法,以臺北市觀光旅館餐飲服務人員為調查對象,共獲得450份有效問卷。本研究所使用之研究工具包括:餐飲服務人員基本資料調查表、身體意象量表及工作績效量表,所得資料以SPSS電腦統計套裝軟體進行統計分析。究結果顯示:餐飲服務人員整體身體意象與工作績效傾向於正向滿意;身體意象與工作績效具有相關性;其身體意象越正向滿意,工作績效就越佳。本研究建議在公司人力教育訓練方面,宜增加禮儀形象的教育訓練課程,有助於餐飲服務人員多注意自己的身體意象,以利提升其工作績效。

英文摘要

The purpose of this study is to analyze the research on the body image and job performance of food service employees in Taipei. This research can provide food service personnel to pay attention to body image and improve job performance. The main research method is questionnaire survey method, using intention sampling and snowball sampling method, taking Taipei service hotel food service employees as the survey object, and obtained 450 valid questionnaires. The research tools include : basic data questionnaire, body image scale and job performance scale. The data obtained are statistically analyzed by SPSS statistical software package. The results show that the overall body image and work performance of food service employees tend to be positively satisfied, and that the employee's body image will have an impact on work performance. This research suggests that it is appropriate to increase the etiquette image education and training courses in the company's manpower education training, which helps employees pay more attention to their body image and improve their work performance.

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