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篇名 飛機維修技師外派意願之研究
卷期 61
並列篇名 A Study on The Expatriate Willingness of Aircraft Maintenance Technicians
作者 蔡進雄林品寬
頁次 127-142
關鍵字 工作能力因素人格特質因素公司外派的訓練政策外派適應性work ability factorspersonality trait factorscompany expatriate training policiesassignment adaptability
出刊日期 202001

中文摘要

因應全球貿易的增加和旅遊市場的大幅成長,國際化的興起,使得航空業也隨之快速發展。各家航空公司也因應航點的增加,需要更多飛機維修技師派駐國外。然而,許多外派的議題及衍生的問題,都是需要被重視和改善的。本研究將利用質性分析,把各種資料加以綜合整理,來探討工作能力因素、人格特質因素、公司外派的訓練政策、外派適應性與飛機維修技師外派意願的相關性,進而討論將會影響飛機維修技師外派意願程度的大小。本研究對台灣兩家航空公司已經有長年外派經驗過的飛機維修技師,來做訪問並將訪談結果整理,進而使用質性分析將訪談的資料和文獻探討加以討論與分析,而得到研究結果。結果說明如下:(一)在工作能力因素,得到的結論為:皆對兩家航空公司維修技師外派的意願影響程度大。(二)在人格特質因素,得到的結論為:在A航空公司維修技師擁有親和性人格特質,在B航空公司維修技師擁有嚴謹自律性的人格特質,皆對兩家航空公司維修技師外派的意願影響程度大。(三)在外派的訓練政策,得到下列二項結論:1.工作技能方面:對A、B兩家航空公司維修技師的影響較小;2.當地文化的了解方面:對A、B兩家航空公司維修技師的影響較大。(四) 在外派適應性,得到下列二項結論:1.在工作適應方面:對A、B航空公司維修技師影響程度小;2.在生活、文化適應方面:對A、B兩家航空公司維修技師的影響程度大。實務上,航空公司在外派甄選上,應需要多方考量維修技師的工作能力、人格特質、著重外派前當地文化的行前教育及考量維修技師的背景來選擇文化差異較少的地區,以減少文化上的適應,而增加外派成功的機率。而本研究所得到的研究結論與建議,將可提供給航空公司作為將來外派人員遴選制度的參考或改進的方向。

英文摘要

In response to the increase in global trade and the dramatic growth of the tourism market, the rise of internationalization has led to the rapid development of the aviation industry. In response to the increase in destinations, various airlines also need more aircraft maintenance technicians to be stationed abroad. However, many expatriate issues and derived issues need to be taken seriously and improved. This study will use qualitative analysis, to consolidate them all kinds of information, to explore the work ability factors, personality traits of factors, company expatriate training policies, assignment adaptability and aircraft maintenance technician assignments will of relevance, and then will discuss affect the degree of willingness of aircraft maintenance technicians to dispatch. This study interviews aircraft maintenance technicians who have already been dispatched from Taiwan airlines for many years. The interview results are organized and the interview data and literature discussion are discussed and analyzed using qualitative analysis. The results are explained as follows : ( 1 ) In terms of work ability factors, the conclusions are: both have a great impact on the willingness of maintenance technicians to be dispatched by the two airlines . ( 2 ) in the personality trait factors, the conclusions are: in airline A maintenance technicians have an affinity personality trait, and airline B maintenance technicians have a rigorous and self-disciplined personality traits, both of which have a great impact on the willingness of the two airline maintenance technicians to be dispatched . ( 3 ) The following two conclusions are obtained in the company expatriate training policies : 1. In terms of work skills: it has less influence on the maintenance technicians of the two airlines A and B ; 2. In terms of understanding of local culture: it has more influence on the maintenance technicians of the two airlines A and B . ( 4 ) in the assignment adaptability , get to the following two conclusions: 1. In the work of adaptation: for A and B airline maintenance technicians have small degree of influence ; 2 . life, cultural adaptation: for A and B airline maintenance technicians have large degree of influence . In practice , airlines in the assignment selection , should multiply consider about the maintenance technicians of the ability work, personality traits, focusing on background ahead of the local culture and education assignment before considering maintenance technicians to select fewer cultural differences in the region , in order to reduce cultural adaptations, while increasing the chances of success. The conclusions and recommendations obtained in this study will be provided to the airlines, as expatriates in future reference or the direction of improving the election system.

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