本研究目的為瞭解心理或身體困擾者其網路信件諮商效果。心理師8位進行7-13次信件諮商14位案主(包括:五位大學生有身心障礙者及九位無身心障礙者)。使用結構性問卷收取心理師與案主之研究資料，並用無母數方法做資料分析，結果顯示：心理或身體案主在經過網路諮商後，其心理或身體困擾有顯著改善。

This study determined the effects of e-mail counseling on clients with psychological or physical distress. The author selected 8 counselors to conduct approximately 7–13 sessions of e-mail counseling for 14 clients (including of five college students with disabilities and nine individuals from the general population). Structured questionnaires were administered to the clients and counselors. Nonparametric statistics was used as the analysis method. The results revealed that the psychological or physical distress of the clients significantly improved after e-mail counseling.