無障礙電梯為行動弱勢族群使用都會區捷運系統不可或缺的重要設施，亦為其確保基本機動能力以維持社交、經濟活動之關鍵，然而過去研究顯示，行動弱勢族群使用無障礙電梯時往往會面臨長時間等候及缺乏禮讓文化之困境，致使降低使用公共運輸的意願。因此，為尋求具有推動潛力之改善方案，本研究以過去對無障礙電梯使用狀況之相關分析為基礎，研提改善無障礙電梯、優化管理、強化宣導三大主軸共計14項改善方案，並透過專家訪談及層級分析法，探討各方案推動之有效性與可行性，據以歸納推動之優先順序；研究成果共計歸納4項可優先推動及4項可視狀況推動之方案，場站規劃／營運管理單位可據以作為現有場站改善管理策略優化及未來新場站設計之參考。

Accessible elevators are crucial facilities enabling the people with limited mobility to access mass rapid transit systems for ensuring their basic right of maintaining social and economic activities. Yet, previous research showed that people with limited mobility often encountered inconvenient experiences because of the long waiting time and lack of courtesy behavior, which may decrease their willingness to using public transportation. Therefore, to establish the potential solutions, this study proposed 14 alternative plans of improvement based on the constructs of facility improvement, management, and publicity strategies. In the stage of alternative evaluation, expert questionnaires were distributed and the Analytic Hierarchy Process (AHP) method was conducted. Among the 14 alternative plans, four plans could be considered as priorities and another four plans could be adopted based on different situations of stations or platforms. The results of this study could be beneficial to the MRT management sector to improve the service of accessible elevators.