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篇名 探究「遊戲化共創模式」的本質:以統一發票制度為例
卷期 29:2
並列篇名 Exploration on Gamified Co-creation Model: Example of Uniform Invoice System
作者 楊敏里
頁次 285-336
關鍵字 價值共創遊戲化統一發票制度互動質性研究Value Co-CreationGamificationUniform Invoice SystemInteractionQualitative ResearchTSSCI
出刊日期 202106
DOI 10.6160/SYSMR.202106_29(2).0003

中文摘要

本研究以遊戲化與共創觀點,重新檢視一項公共政策的體制變革,點出如何透過關係的轉變來產生互動,進而演化出全新的執行模式,將原來的三輸場面,扭轉成為三贏的局面,進而共創出全新的價值。本文主要的研究貢獻是,透過統一發票的案例研究,提出遊戲化共創模式的三個本質:一、創造遊戲化關係;二、營造遊戲化互動;三、共創遊戲化價值。這個模式不見得是一種發明,而是重新理解既有制度之後的意外發現,讓我們對於熟悉的人事物有一番全新的「體驗」與「見解」。本文藉由此案例之敘說,顛覆傳統上對於制度議題的刻板印象,並提出理論與實務意涵。

英文摘要

The study reexamined uniform invoice system and found that relation-oriented interaction brings about a brand new execution model so that lose-lose-lose stance turns into win-win-win one leading to a new value. In general, the study discovers that there are three keys associated with gamified co-creation model: 1. Gamified relations created, 2. Gamified interaction is built, and 3. Gamified value is co-created. This finding is the fruit of reanalyzing an original system while we encounter a new experience and understanding for a familiar system. With the example discussed, the study not only reverses the stereotype to the system issue but also proposes the theoretical and practical implications.

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