文章詳目資料

International Journal of Electronic Commerce Studies Scopus

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篇名 THE IMPACT OF DIGITAL SOCIAL LEGITIMIZATION ON WEBSITE VISITS AND WEB SALES
卷期 12:1
作者 Richard HeiensRavi Narayanaswamy
頁次 029-042
關鍵字 e-commercesocial influencedigital social legitimacyWeb salesconsumer attractionScopus
出刊日期 202106
DOI 10.7903/ijecs.1865

中文摘要

英文摘要

The present manuscript examines the role of digital social influence, as attained through Facebook, Instagram, Pinterest, Twitter, and YouTube, in attracting customers and achieving sales performance. The theoretical mechanism that serves as the basis for the study is social legitimacy theory. Specifically, the influence exerted by social media and the resulting social legitimization of the marketer is expected to drive both website visits and, ultimately, sales for the USA’s largest e-commerce retailers. The findings demonstrate that all five indicators of social media influence converge into a single variable with significant loadings. This provides support for the multidimensional nature of the hypothesized digital social legitimization construct. However, the analysis of the structural equation model indicates that there is not a direct link between digital social legitimization and Web sales performance. Nevertheless, digital social legitimization does in fact positively impact website visits. In turn, these visits are associated with higher e-commerce sales. Thus, marketers are advised to use social media to help legitimize the e-commerce brand and drive website traffic.

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