文章詳目資料

International Journal of Electronic Commerce Studies Scopus

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篇名 Electronic commerce:Overview of risk disturbing
卷期 14:2
作者 Mounia HafianiLaila El Abbadi
頁次 027-056
關鍵字 e-commerce riskelectronic commerceenvironmental riskoperational riskperceived riskScopus
出刊日期 2023
DOI 10.7903/ijecs.2181

中文摘要

英文摘要

Electronic commerce is advancing quickly, which makes online transaction management very complex. The fact that e-commerce is a complicated network of linked transactions generates many risks. In this article, we identify, analyze, and discuss the key risks facing e-commerce based on an analysis of 80 papers. This evaluation allowed us to identify four primary risks: environmental risks, operational risks, perceived risks, and, finally, reverse logistics risks. The environmental risks are related to all extremely damaging actions, such as excessive fuel usage, CO2 emissions, and more packaging. Perceived risks are directly tied to the customer and can confuse the purchasing decision. Operational risk arises from the flow of ecommerce logistics. And finally, the risk of reverse logistics when a customer returns a defective product. For this reason, security measures need to optimize these risks, maintain service performance, satisfy customers and respect the sustainability of the environment.

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