作者探討了醫療保健環境中“高科技”背景下”個人化接觸”（high touch）的重要性。這一主題對於病人患病期間的日常體驗至關重要。醫療照顧不僅僅是對疾病或病症的回應，而是對生命整全意義的終生參與，病人越來越意識到自己需要整體性照護，研究顯示，僅靠“高科技”無法滿足精神需求，精神的危機日益凸顯在病人期間。病人不再容忍“高科技”與非接觸式醫療保健。他們想要兩全其美——“高科技”和”個人化接觸”（high touch）的照護。那麼，問題是如何更好地應對未來發展的特殊挑戰和需求？“個人化接觸”（high touch）如何在醫療保健領域採取必要的前進步驟？

The author explores the importance of "high touch" in the context of "high technology" in settings for medical care. This theme is crucial in the daily experience of patients in their time of illness. Health care is not simply a response to illness or disease. It is a holistic, lifelong engagement with the meaning of life. Patients are becoming more aware of their need for holistic care. Research indicates that "high technology" alone cannot satisfy the spiritual needs, and spiritual crises which become increasingly prominent during experiences of illness. Patients no longer tolerate "high-tech," no-touch health care. They want the best of both worlds - "high-tech" and "high-touch" care. The question, therefore, is how best to face special challenges and demands in light of future development? How can "high touch" take the necessary forward steps it needs to take in medical care?