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1 |
Determinants and Consequences of Cooperation in International Strategic Distribution Channel Alliances
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Rajiv Mehta、Takao Ito、Jolanta Mazur、Rolph E. Anderson
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International Strategic Alliances
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Cooperation
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Strategic Integration
、
Trust
、
Relationship Commitment
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Relationship Closeness
、
Performance
、
Relationship Satisfaction
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2 |
The Effects of Relationship-Destroying Factors on Customer Relationships: Relationship Recovery as the Moderator
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Hui-Chen Chang、Yi-Ching Tsai、Sheng-Yuan Hsu
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Relationship-destroying factors
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relationship recovery
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customer response
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3 |
Calculation and Visualization of Dynamic Price Elasticities
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Hirokazu Tajima
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Price Elasticity
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Hierarchical Bayesian Regression Model
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Markov Chain Monte Carlo
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Google Earth
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4 |
Mothers’ Perceived Vulnerability, Perceived Threat, and Intention to Administer Preventive Medication to Their Children
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Phuong Nguyen
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Intention
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Perceived vulnerability
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Perceived threat
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Vitamin supplement
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5 |
The Influence of Internet-Based Customer Relationship Management on Customer Loyalty
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Aris Y. C. Lam、Ronnie Cheung、Mei Mei Lau
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e-CRM
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Customer Loyalty
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Relationship Quality
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Banking industry
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Hong Kong
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6 |
Interviewers’ Characteristics and Post-Hire Attitudes and Performance
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Hussein Ismail、Silva Karkoulian
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Recruitment
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Applicant Reactions
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Interviewer Characteristics
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Post-Hire Attitudes
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Recruiter
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7 |
Service Recovery in The Australian Banking Industry
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Fredy Valenzuela、Ray Cooksey、Lalith Chan、Rumman Hassan
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Service Recovery
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Complaining Behavior
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Customer Satisfaction
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